Refund Policy
Shop with greater confidence. We want every Savqira purchase to feel considered, dependable, and supported by a clear return and refund process.
A Straightforward Return Experience
At Savqira, we believe a positive shopping experience continues beyond the moment your order arrives. If a purchase does not meet your expectations, we want the return process to be clear and manageable.
We offer free returns and exchanges for eligible products within 30 calendar days of delivery. Our support team is available to help you understand the process and determine the appropriate next step.
To help us process requests efficiently, customers should contact our support team before sending an item back. This allows us to provide return instructions and the correct return destination.
This policy applies to purchases made directly through Savqira and operates alongside any non-waivable consumer rights provided by applicable law.
How to Request a Return
A simple process designed to help you move from your initial request to a clear resolution.
Contact Support
Reach out within 30 calendar days of delivery. Provide your order number and a brief explanation of your request.
Receive Instructions
Our team will review your request and provide the appropriate return instructions, including shipping arrangements where applicable.
Prepare the Item
Securely package the product with its included accessories and components. Follow the instructions provided by our team.
Receive a Resolution
After the return is received and reviewed, we will arrange the applicable refund or exchange and communicate the outcome.
When Is an Item Eligible?
For a standard change-of-mind return, items should generally be unused, clean, and in their original condition, with the included parts and accessories present.
Original packaging should be retained where reasonably possible to help protect the item during return shipping.
Products that arrive damaged, defective, or incorrect are handled separately and are not subject to the same conditions as ordinary change-of-mind returns.
- Request the return within 30 calendar days of delivery.
- Provide the relevant order number or proof of purchase.
- Return all included parts and accessories.
- Package the item securely for transportation.
- Follow the return instructions provided by Savqira.
Items Requiring Special Consideration
Some products may not be eligible for ordinary change-of-mind returns once they have been used, damaged through misuse, materially altered, or rendered unsuitable for resale.
Items that present hygiene or safety concerns may require additional review. This can include certain food-contact products that have been used after delivery.
Any product-specific return restriction should be disclosed before purchase. Our team can clarify the applicable conditions for a particular order.
These considerations do not remove any rights customers may have in relation to defective, damaged, misdescribed, or otherwise nonconforming products under applicable law.
Important: If your item arrived defective, damaged, or incorrect, please contact us even if the product has been opened. We will review the issue and arrange an appropriate resolution in accordance with this policy and applicable law.
Understanding Your Refund
Once a return has been received and assessed, we will communicate the outcome and the next steps.
Original Payment Method
Approved refunds are generally issued to the original payment method used for the purchase, unless another arrangement is required by law or agreed with you.
Refund Processing
We will notify you when your return has been reviewed and your refund is approved. The time required for funds to appear may depend on your payment provider or financial institution.
Free Return Shipping
Savqira provides free return shipping for eligible returns when customers follow the return arrangements supplied by our support team.
Damaged, Defective, or Incorrect Items
We take care to ensure that orders are handled appropriately, but occasional issues can occur during preparation or transit.
If an item arrives damaged, defective, or different from what you ordered, please contact our support team as soon as reasonably possible after delivery.
Include your order number, a description of the issue, and photographs where available. This helps our team understand the situation and determine the appropriate resolution.
Depending on the circumstances and applicable law, the resolution may involve a replacement, exchange, refund, or another suitable remedy.
- Keep the affected item and relevant packaging when safe.
- Provide photographs if they help explain the issue.
- Do not use a product that appears unsafe or defective.
- Wait for return or replacement instructions.
Exchanges and Replacements
If you would prefer an exchange rather than a refund, our support team can help you explore the available options.
Eligible exchange requests can be made within 30 calendar days of delivery. Exchanges are free when arranged through our support team.
Replacement availability may depend on current inventory and the specific product requested.
If an identical replacement is unavailable, our team will explain the available alternatives, including an appropriate refund where applicable.
Refund and Return Questions
Quick answers to help you understand the most important parts of our return process.
How long do I have to request a return?
Eligible returns and exchanges can be requested within 30 calendar days of the delivery date. Statutory rights may apply beyond this period.
Do I have to pay for return shipping?
No. Savqira provides free returns and exchanges for eligible requests when the shipping instructions supplied by our support team are followed.
Can I return an item without its packaging?
Please retain the original packaging whenever possible. If it is unavailable, contact our team so we can review the circumstances and advise on suitable packaging.
When will I receive my refund?
Once your return is received and approved, we will arrange the refund. The time for the funds to appear depends on the payment provider and financial institution.
What if my order arrives damaged?
Contact our support team promptly and provide your order number and details of the issue. Photographs may help us assess the situation.
Can I exchange a product instead?
Yes. Eligible exchanges are available within 30 calendar days of delivery, subject to product availability and the applicable return conditions.
Important Return Considerations
A few additional details help ensure that returns, refunds, and exchanges are handled consistently.
Order Verification
We may request your order number, purchase confirmation, or other reasonable information needed to verify a return.
Return Instructions
Please do not send items to the business address without receiving return instructions. The correct return destination will be provided by our team.
Consumer Protections
This policy does not limit any statutory rights or remedies that cannot legally be excluded under applicable law.
Policy Revisions
We may update this policy to reflect operational or legal changes. The applicable terms for an existing purchase remain subject to applicable law.
We're Here to Help
Whether you need assistance with a return request, an exchange, a refund, or an order concern, our support team is available to guide you.
Please have your order number ready when contacting us so we can review your request efficiently.
Texas City, TX 77590
United States